Facilities Manager

Posted 04 December 2023
Job type Permanent
DisciplineCommercial Property

Job description

Assemble Recruitment are proud to be assisting Auckland Airport in their search for a Facilities Manager to be responsible for their landmark, premium outlet shopping centre, Mānawa Bay.

Auckland Airport stands proudly as the gateway to Aotearoa, welcoming travellers beginning their journeys, farewelling Kiwis to new destinations, connecting businesses and workers to new opportunities, and celebrating partners and investors who back us along the way. We have ambitions to be a global hub and a comprehensive development programme to deliver this vision.

Auckland Airport is also one of New Zealand’s largest and most respected real estate developers and investment real estate managers with an investment property portfolio of >$3.3b, a 900 room hotel portfolio, and a substantial retail portfolio that includes some of New Zealand’s highest performing retail real estate.

With so many moving parts to keep the airport precinct running, it’s our collaboration and passion that keeps everything together. This is what our culture and heritage have been built on. When you work with us, you’ll share our ambition to be a great New Zealand business, and one that’s making a strong contribution to the wellbeing of our communities and economy.

About the role

The purpose of this role is to deliver comprehensive, effective, and efficient operational on-site facilities management for Auckland Airport’s new premium outlet shopping centre, Mānawa Bay. 

This role is responsible for building the operational strategy and processes in conjunction with the Centre Manager and wider Auckland Airport team prior to the opening of Mānawa Bay, and for delivering that strategy from centre opening day and onwards into the in-life phase.
The Facilities Manager is required to show strong initiative, leadership, and accountability in ensuring that Mānawa Bay achieves day-to-day operational and asset management excellence, ensuring a safe, clean and functional environment for retail tenants and visitors. 
The role responsibilities will include but not be limited to:
  • Set up strategies, Standard Operating Procedures, systems, documentation, policies and procedures prior to centre opening.
  • Ownership and management of external service contracts and providers, including but not limited to FM partners, parking, cleaning, security providers etc.
  • Day to day responsibility and ownership of the building and asset performance – from the BMS system/s, building services, structures and utilities including digital. Proactive and reactive management of various building and asset facility issues.
  • Work with Centre Manager and development and delivery team to finalise key centre infrastructure and systems such as security, BMS, IT services etc.
  • Management of contractors and subcontractors. Monitor works for adherence to job requirements, quality of work, safety and regulatory compliance.
  • Manage and undertake regular compliance reviews of front of house and back of house areas. Ensure retailers adhere to their maintenance, compliance and safety management obligations. Manage full compliance of Health and Safety legislation.
  • Oversee facility projects as required such as defects and refurbishments or remedial works. Assist with onsite retailer maintenance and tenancy coordination including management of the permit to work process for all tenancy or base build related works, ensuring compliance, health & safety and processes are adhered to.
  • Maintain accurate records of maintenance activities, inspections, and repairs. Prepare regular reports for management review on facility performance, maintenance costs, contractor service levels, risk reporting, and key performance indicators for management review.
  • Take a leadership position in delivering on the Manawa Bay Sustainability Framework and underlying initiatives and ambitions.  
What you’ll bring to the role

At Auckland Airport, we are a busy hive of activity, and a lot of what we look for is how you would align with our values RespectfulCollaborativeWe CareIntegrity and Exceptional

To ensure your success in this role, you will need:
  • 5+ years’ experience in a similar Facilities Management role, ideally in a shopping centre environment. 
  • Thorough understanding of building facilities management (shopping centre or other retail desired)
  • High level understanding of sustainability in the context of building design and management
  • Experience with Building Management Systems (BMS)
  • Sound understanding and working knowledge of technical maintenance requirements including HVAC and lighting systems alongside working knowledge of relevant legal and compliance frameworks in New Zealand as related to facilities management
  • Contract procurement and management, with on-site contractor management
  • Experience in implementing and ensuring others deliver to standards, policies, guidelines, compliance audits/protocols.
  • Excellent relationship-building skills at all levels of an organisation
  • Ability to think strategically and cope with business complexity
About Auckland Airport

From the arrival of the Tainui Waka into the Manukau Harbour, Auckland Airport has always been a place of journeys. We stand proudly as the gateway to Aotearoa, welcoming travellers beginning their journeys, farewelling Kiwis to new destinations, connecting businesses and workers to new opportunities, and celebrating partners and investors who back us along the way.

E mahi ana mātou mō Aotearoa. We are working for New Zealand.

Auckland Airport is more than just a business. It’s a truly unique place with an important role to play in New Zealand’s recovery. Together we’re its custodians, knowing that the work we do has the power to create positive change for our customers, the community, the environment and for the prosperity of Aotearoa. We’re all about creating a sense of place where everyone can thrive, and one where others aspire to work. We’re a diverse and inclusive workplace and welcome people from all walks of life.

Whiria te tangata. Our values weave us together. They’re what we stand for, who we are and how we act.

To learn more or to see a full job description, please submit your interest via the link above, or alternatively for a confidential discussion please contact Matt Webster at Assemble Recruitment on 027 274 6829.