Centre Manager

Posted 04 December 2023
Job type Permanent
DisciplineCommercial Property

Job description

Assemble Recruitment are proud to be assisting Auckland Airport in their search for a Centre Manager to be responsible for their landmark, premium outlet shopping centre, Mānawa Bay.

Auckland Airport stands proudly as the gateway to Aotearoa, welcoming travellers beginning their journeys, farewelling Kiwis to new destinations, connecting businesses and workers to new opportunities, and celebrating partners and investors who back us along the way. We have ambitions to be a global hub and a comprehensive development programme to deliver this vision.

Auckland Airport is also one of New Zealand’s largest and most respected real estate developers and investment real estate managers with an investment property portfolio of >$3.3b, a 900 room hotel portfolio, and a substantial retail portfolio that includes some of New Zealand’s highest performing retail real estate.

With so many moving parts to keep the airport precinct running, it’s our collaboration and passion that keeps everything together. This is what our culture and heritage have been built on. When you work with us, you’ll share our ambition to be a great New Zealand business, and one that’s making a strong contribution to the wellbeing of our communities and economy.

About the role

The purpose of this role is to establish, stabilise, and manage Auckland Airport’s new premium outlet shopping centre, Mānawa Bay. 

This role is responsible for transitioning the Mānawa Bay development project to an in-life, fully operational shopping centre asset. The Centre Manager leads the planning and decision-making, builds the operational strategy, processes and team to ensure that the key elements of the project charter and business strategy are realised, and will manage the asset, tenants, customer proposition and centre management team to ensure day-to-day operational execution and performance.

Due to unique nature of this role being responsible for an asset that is due to be delivered late 2024, the role responsibilities can be split into two distinct phases of operation:

Set Up
  • Work with development and delivery team to finalise key centre infrastructure and systems including, but not limited to, car park management system, people counting, security systems, tenant ISP arrangements etc
  • Lead, supported by others where necessary, the establishment of the centre’s sustainability strategy including leading the establishment of the key sustainability initiatives and the Sustainability Management Committee as contemplated in the Mānawa Bay Sustainability Framework and tenant leases
  • Work closely with Mānawa Bay Marketing Manager to plan and execute the centre opening in September 2024 including final customer website and functionality, social media strategy, launch comms and events
  • Ownership and delivery of the development of the operational centre management strategy
  • Responsibility for and testing of operating expenses, scheduled capex, marketing and other related expenses
  • Development of the facilities management function and procurement of facilities management contracts, inclusive of relevant staffing and suppliers
  • Responsibility for delivering on asset and business stabilisation plan for years 0-3 Years to ensure that both the building and the new Mānawa Bay business unit achieves customer, tenant and AIAL financial targets.
  • Responsible for centre’s total P&L - including reporting of this to the owner and managing planning, performance and discrepancies.
  • Lead Facilities Management function of the centre by working closely with Mānawa Bay Facilities Manager and indirectly managing the contractors and teams under the FM to ensure the highest standard of building performance, customer outcomes and smooth day to day operations.
  • Ensure the retail offer delivered by tenants is in line with their lease, and the centre and AIAL’s retail strategy as it evolves. Regular meetings with tenants to understand their sales results, identify improvements where appropriate and resolve any operational issues. Resolution of risks and operational issues escalated by the business, ensuring continual adherence by the tenants of agreed terms and required compliance.
  • Financial analysis of retailer performance, growth and trends. Monthly fact-finding to establish key activities of the retail portfolio tenants to explain their sales/business performance. Ensure the successful and accurate collection and use of retailers’ transactional data where relevant.
  • Overall accountability for all Mānawa Bay marketing activities by closely managing the outcomes required of the Mānawa Bay Marketing Manager. In turn, also responsible for the customer service team and customer experience outcomes. 
What you’ll bring to the role

At Auckland Airport, we are a busy hive of activity, and a lot of what we look for is how you would align with our values RespectfulCollaborativeWe CareIntegrity and Exceptional
To ensure your success in this role, you will need:
  • A NZ recognised tertiary degree in Property or Finance (e.g., Economics, Property, Valuations, Finance, Commerce/Business)
  • 8 years’ experience within retail property, inclusive of shopping centre management, ideally with some development exposure
  • Operational strategy development expertise with demonstrated experience establishing business systems and processes from the ground up
  • Proven experience and strong competency in financial reporting, analysis and monitoring within a retail business
  • Excellent relationship-building skills at all levels of an organisation and an ability to build credibility and networks with key internal and external stakeholders and influence these groups effectively.
  • Demonstrated understanding and experience in sustainability in retail or shopping centre and or property management operations
  • Experience in managing highly engaged, performing teams – including contractor management skills
About Auckland Airport

From the arrival of the Tainui Waka into the Manukau Harbour, Auckland Airport has always been a place of journeys. We stand proudly as the gateway to Aotearoa, welcoming travellers beginning their journeys, farewelling Kiwis to new destinations, connecting businesses and workers to new opportunities, and celebrating partners and investors who back us along the way.

E mahi ana mātou mō Aotearoa. We are working for New Zealand.

Auckland Airport is more than just a business. It’s a truly unique place with an important role to play in New Zealand’s recovery. Together we’re its custodians, knowing that the work we do has the power to create positive change for our customers, the community, the environment and for the prosperity of Aotearoa. We’re all about creating a sense of place where everyone can thrive, and one where others aspire to work. We’re a diverse and inclusive workplace and welcome people from all walks of life.

Whiria te tangata. Our values weave us together. They’re what we stand for, who we are and how we act.

To learn more or to see a full job description, please submit your interest via the link above, or alternatively for a confidential discussion please contact Matt Webster at Assemble Recruitment on 027 274 6829.